Help and support

Search from the capsule at the bottom of any screen, or browse a city from Explore. Search understands plain description — “quiet coffee near the station” works as well as a name. Every result opens a page with the address, the hours we hold, and what we think is worth knowing.

Tap Save on any place page. Saved places collect in your Notebook, which you can split into as many notebooks as you like — a wishlist, a city, a list of places you have already been.

Create a trip from Trips, give it dates, and add places to a day. Anything you add without a time waits in the trip until you schedule it. The concierge can draft a day for you, and you can move anything it suggests.

No. The Manual finds places and helps you plan around them; reservations, tickets and rooms are still booked with the venue or your usual service.

The Crown is our own editorial mark — the rooms, tables and counters we think are worth building a day around. It is awarded by the Manual, not by anyone else. See every crowned place.

Where a kitchen holds Michelin stars we show them alongside the Crown, because they answer different questions: the stars are the guide’s judgement, the Crown is ours. Browse starred places.

Account, then Settings, then Language and region. The switcher in the site footer does the same thing. The change applies as soon as you pick it.

Nothing is public until you make it public. On a trip you have shared, the public checklist in Settings decides which parts — overview, flights, hotels, places, notes — a viewer actually sees.

Yes. Account, then Settings, then Privacy and data, then request an export. We confirm the request and send the file to your account email. If nothing arrives within 72 hours, write to privacy@urbanmanual.co.

The same Privacy and data section. Deletion removes your account and the trips, notebooks and notes attached to it, and it cannot be undone. Read the privacy policy for what we keep and for how long.

Every place page has a report link — wrong hours, a closure, an address that has moved. It reaches the editors who maintain that entry.

Send it to us from Suggest a place. We read everything, and the Manual only grows by being told what it is missing.

Write to hello@urbanmanual.co. For anything about your data or your account, use privacy@urbanmanual.co so it reaches the right desk first.